Privacy Policy

make.lease is operated by Nori Software LLC, doing business as MakeLease ("MakeLease", "we", "us" or "our"). MakeLease is an online tool that helps small residential landlords in the United States create leases, collect electronic signatures and manage their rentals.

This policy covers the make.lease website, the MakeLease application, and the lease signing, tenant portal and rental application links that landlords send through the service. It applies to two groups of people:

• Landlords and other account holders, who use the service for their own rentals. For this information, we decide how it is used, as described in this policy.
• Tenants, applicants and other people whose information a landlord enters or who use a link a landlord sends. For this information, we act on the landlord's instructions: we process it on the landlord's behalf to provide the service to them, and we do not sell it or use it for our own marketing.

If you are a tenant or applicant with a question about the information in your lease or application, or you want it changed or deleted, contact your landlord first, since they control it. You can also contact us at help@make.lease and we will help or pass your request to the landlord.

How we handle your use of the service is also governed by our Terms of Service.

• To provide the service: creating and storing your account, properties, leases, applications, messages and records, and showing landlords and tenants the information the service is designed to share between them.
• To generate documents: lease PDFs are generated on our own servers. We do not send your lease content to an outside PDF service.
• To send transactional email: email verification and welcome emails, lease signing requests, notices that a lease is fully signed, renewal offers and rent updates, rent and pay-or-quit notices a landlord sends, messages between landlords and tenants, maintenance request notices, and new application notices to landlords.
• To keep a record of electronic signatures: recording who viewed and signed a document and when, so the parties have evidence of the signing.
• To protect the service: preventing, detecting and investigating fraud, abuse, security incidents and violations of our terms.
• To provide support: answering your questions and fixing problems.
• To understand and improve the site: using analytics to see which pages and features are used, so we can improve them.
• To send our newsletter, only if you subscribed to it.
• To meet legal obligations and to establish, exercise or defend legal claims.

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We use Google Analytics to measure site usage; we don't use it for advertising. We do not run advertising pixels or ad networks on make.lease.

Google Analytics cookies. Google Analytics sets cookies, whose names start with _ga, to tell visits apart and measure usage over time.

Our own browser storage. The app stores a few items in your browser's local storage and one cookie so it works properly:

• Your sign-in token and user ID, which keep you signed in. Signing out removes them.
• The IDs of any properties you created before signing in, so they can be added to your account.
• Calculator scenarios, presets and rehab budget templates you save in the browser.
• Referral and campaign information in ml_first_touch, ml_last_touch and ml_attr_ctx: landing page, referring website address, campaign tags, timestamps, page type and recent calls to action. We use these to understand how visitors find the service, including which visits lead to an account or newsletter signup. Selected first-visit information is also sent to Google Analytics with events and account-level properties.
• A lease wizard draft, so you can return to it after signing up or reloading the page.
• Whether you dismissed the site announcement banner.
• A cookie that remembers whether the app sidebar is open or closed.

We do not use advertising pixels or advertising cookies.

Your choices. You can opt out of Google Analytics with Google's Analytics opt-out browser add-on, or block or delete cookies in your browser settings. Clearing your browser's site data removes our local storage too, which signs you out and deletes any calculator scenarios saved only in your browser.

We keep account information and lease records for as long as your account is active and as long as needed for the purposes in this policy, such as providing the service, resolving disputes and meeting legal obligations.

Signed lease records, lease PDFs and signing audit trails may be kept longer than other data, because they can be needed as evidence that a document was signed and what it said.

You can delete your account at any time in Settings, or ask us to do it for you. When your account is deleted, we delete your personal information and the data in your account, except records of leases that anyone has signed: the signed version, its PDF and the signature evidence. We keep those as legal records, detached from your account so they are no longer linked to your login. PDFs of drafts that were never signed may be kept until they can be securely purged. Copies in backups are removed as those backups age out over time. Deleting your account does not delete copies of documents already sent to tenants or other parties.

You can delete your account yourself in Settings. You can also ask to access or correct the personal information we hold about you, receive a copy of it, or have us delete it. Email help@make.lease and tell us what you are asking for.

For requests sent by email, we will verify your request before acting on it, for example by asking you to send it from the email address on your account or to confirm details that only the account holder would know. We will not ask for more information than we need to verify you.

Tenants and applicants. If your information was entered by a landlord or submitted through a landlord's link, you can ask the landlord directly, or email us and we will help or pass your request on to the landlord.

Newsletter. Every newsletter email has an unsubscribe link. You can also email help@make.lease from the subscribed address. Deleting your account also unsubscribes you.

Other states. Residents of other U.S. states with consumer privacy laws may have similar rights. You can use the same email address to make a request, and we will respond as your state's law requires.

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you these rights for personal information we control:

• Right to know what personal information we have collected about you, where it came from, why we collected it and who we disclosed it to, and to get a copy of it.
• Right to delete personal information we collected from you, subject to legal exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of the sale or sharing of personal information. We do not sell personal information or share it for cross-context behavioral advertising, as those terms are defined in the law.
• Right to limit the use of sensitive personal information. We use sensitive personal information, such as your account password, only for purposes the law permits, like signing you in, and not to infer characteristics about you.
• Right to non-discrimination. We will not treat you differently for exercising any of these rights.

In the past 12 months, we have collected the categories of personal information described in Information we collect: identifiers such as name, email address, phone number and IP address; customer records such as mailing address and financial account information you enter; commercial information such as lease and rent terms; professional or employment information such as an applicant's employment status and income; internet activity such as pages viewed; approximate location; and account login credentials. We collect it from you, from landlords who enter it, from tenants and applicants who use their links, and automatically from your browser. We use it for the purposes in How we use information and disclose it for business purposes to the service providers and parties described in Service providers and other sharing.

To make a request, email help@make.lease. You can also delete your account in Settings. You can use an authorized agent to make a request for you; we may ask the agent for proof of your signed permission and ask you to verify your identity with us. We respond within the time the law requires. Under Cal. Civ. Code § 1798.130, that is 45 days, which can be extended once by another 45 days when reasonably necessary, in which case we will tell you.

For information a landlord entered about tenants or applicants, we process it on the landlord's behalf, and we may refer your request to that landlord.

Our site does not currently respond to Do Not Track signals. Because we don't sell or share personal information for cross-context behavioral advertising, there is no sale or sharing for a Global Privacy Control signal to opt you out of.

MakeLease is not directed to children. Accounts are for people 18 and older, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, email help@make.lease and we will delete it.

If a landlord enters information about minor occupants on a lease or application, we process it on the landlord's behalf.

We take reasonable steps to protect personal information. Data sent between your browser and our site is encrypted with HTTPS. Passwords are stored as hashes, not in plain text.

No system is perfectly secure, and we cannot guarantee the security of your information. Signing, tenant portal and application links work for anyone who has them, so share them only with the intended person. If a security breach affects your personal information, we will notify you as the law requires.

MakeLease is designed for rental properties in the United States. We operate it from the United States, and our service providers may store and process information in the United States and other countries. If you use the service from another country, your information will be transferred out of your country to provide it.

We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date above. For material changes, we will notify account holders by email or in the app before the changes take effect.

Questions or requests about this policy or your personal information can be sent to help@make.lease.

Mailing address: Nori Software LLC, doing business as MakeLease, 971 US HIGHWAY 202N #6629, BRANCHBURG NJ 08876