Terms of Service

These Terms of Service govern your use of the make.lease website and the MakeLease application (together, the "service"). The service is provided by Nori Software LLC, doing business as MakeLease ("MakeLease", "we", "us" or "our"). By creating an account, signing a document through the service or otherwise using it, you agree to these terms. If you do not agree, do not use the service.

You must be at least 18 years old and able to enter into a binding contract to use the service. If you use the service on behalf of a company, partnership or other organization, you confirm that you have authority to accept these terms for it, and "you" includes that organization.

Our Privacy Policy explains how we handle personal information and is part of these terms.

MakeLease is an online tool for small residential landlords. Today it lets you:

• Create residential lease agreements from a guided questionnaire and download them as PDFs.
• Send a lease to tenants for electronic signature by email link, sign it yourself, and keep the lease versions and separate signature records.
• Track properties, leases, renewals, rent increases and expiring leases.
• Share a rental application link with prospective tenants and review the applications they submit.
• Give tenants a private portal link where they can view their lease documents, send messages and submit maintenance requests.
• Send notices, such as renewal offers and rent reminders, to tenants by email.
• Use calculators and record-keeping tools for expenses, loans, budgets, depreciation and property analysis.

Landlords need an account. Tenants and applicants can sign a lease, use the tenant portal or submit an application through a link the landlord sends, without creating an account.

We may add, change or remove features over time. We will try to give reasonable notice before removing a feature you rely on, and to give you a way to download your documents first.

• Give accurate information when you sign up and keep it up to date.
• Keep your password and sign-in credentials secure and do not share your account. Tell us promptly at help@make.lease if you think someone else has accessed it.
• You are responsible for activity that happens under your account.
• We may suspend or restrict an account that we reasonably believe violates these terms, puts other users or the service at risk, or is being used unlawfully.

The service is currently free to use. Lease creation, electronic signature, the landlord forms and the calculators cost nothing and do not require a credit card. A free account is required to generate, save and send documents for e-signature. Tenants can sign through the link the landlord sends without an account. See Pricing for details.

If we introduce paid features later, they will be clearly labeled as paid, and we will not charge you anything without your explicit agreement.

When you use the service, you agree not to:

• Use it for any unlawful purpose or to create documents you know to be unlawful or fraudulent.
• Discriminate against applicants or tenants in violation of the federal Fair Housing Act or any state or local fair-housing law, including in how you screen applications or word listings and leases.
• Enter or upload personal information or other content that you have no right to use or share.
• Send spam or harassing messages to tenants, applicants or anyone else through the service.
• Impersonate another person or misrepresent your identity, your authority or your relationship to a property.
• Sign a document on someone else's behalf without their authorization.
• Scrape, crawl or copy the service or its content by automated means, or overload it with requests.
• Probe, scan or test the security of the service, or try to access accounts or data that are not yours. If you believe you have found a security issue, email us at help@make.lease instead.
• Reverse engineer, resell or build a competing product from the service.

You own the content you put into the service, including your lease answers, documents, messages and the information you enter about properties, tenants and applicants. You give us a limited, non-exclusive license to host, store, copy, process, transmit and display that content only as needed to provide, secure and support the service for you. This license ends when your content is deleted from the service, except for copies we must keep to meet legal obligations or that remain for a limited time in backups.

When you enter information about tenants, applicants or other people, you are responsible for having a lawful basis to collect and use it, for giving them any notices the law requires, and for using it only for lawful purposes. For that information, we act on your instructions: we process it to provide the service to you, and we do not sell it or use it for our own marketing.

The Privacy Policy describes what we collect, how we use it and how to request access or deletion.

The MakeLease name, website, software, templates and other materials we provide belong to us or our licensors. You may use the documents you generate for your own rentals, including sharing them with your tenants, but you may not copy or redistribute our templates as a product of your own.

By sending, viewing or signing a document through the service, you agree to do business electronically and to use electronic records and electronic signatures for that document. A signer who does not want to sign electronically should not use the signing link and should arrange another way to sign with the other party.

When someone views or signs a document through the service, we record:

• The name the signer types and the signature they draw or create.
• The IP address and browser user agent used to view and to sign.
• Timestamps for when the document was viewed and signed.
• Events in the lease history, such as when the lease was sent, viewed, partially signed and fully signed.

We also store a SHA-256 fingerprint of each generated lease PDF and check it whenever the file is retrieved, so a stored document that has been altered is not served as the original.

Signature records are stored separately from the generated lease PDF. The downloaded PDF does not embed the collected signatures or include a certificate of completion; the PDF fingerprint covers the generated document, not those separate signature records.

We do not verify the identity of signers. Anyone who has a signing link can open it, so landlords should send links only to the intended signer's own email address.

The federal ESIGN Act (15 U.S.C. § 7001) and state electronic-transactions laws generally allow electronic signatures and records to be used in place of paper. Whether a particular e-signed document is enforceable still depends on the parties, the document and the law that applies, and we do not guarantee it. Some notices and documents, such as certain eviction, termination or deposit notices, may have to be delivered on paper or by a specific method under state or local law. Sending them through the service by email may not satisfy those requirements.

MakeLease is not a law firm and does not provide legal advice. Using the service does not create an attorney-client relationship with us. Our templates, forms, calculators and articles are general information and may not fit your situation or reflect the latest changes in the law.

You are responsible for reviewing every document before you use it and adapting it to the state and local laws that apply to your property. For advice about a specific situation, talk to a licensed attorney in your state. See our Disclaimer for more.

We rely on third-party providers to run the service, including hosting, database and email delivery providers. Their availability affects ours, and we are not responsible for outages or failures on their side that are outside our reasonable control. The service may also link to third-party websites, such as official government sources; we do not control them and are not responsible for their content. The Privacy Policy describes how these providers handle personal information.

The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

In particular, we do not warrant that the service will be uninterrupted, secure or error-free, that documents or calculations it produces will be accurate, complete or suitable for your purpose, that any document will be legally valid or enforceable in your jurisdiction, or that emails sent through the service will be delivered.

To the fullest extent the law allows, MakeLease and its owners, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost rent, lost data or business interruption, arising out of or related to the service or these terms, even if we were told such damages were possible.

To the fullest extent the law allows, our total liability for all claims arising out of or related to the service or these terms is limited to the greater of the amount you paid us for the service in the 12 months before the event giving rise to the claim, or US$100.

Some jurisdictions do not allow certain warranties to be excluded or certain damages to be limited. In those jurisdictions, the exclusions and limits above apply only to the extent the law allows.

You agree to defend, indemnify and hold harmless MakeLease and its owners and employees from third-party claims, and the related losses, liabilities and reasonable legal fees, that arise from your content, your leases and other documents, your dealings with your tenants or applicants, or your violation of these terms or the law. We will notify you of any such claim and may choose to participate in the defense with our own counsel. This section does not apply to the extent a claim results from our own breach of these terms.

You may stop using the service at any time. You can delete your account in Settings, or email help@make.lease and ask us to. Download any documents you want to keep before you do. Deleting your account does not delete copies of signed documents that were already sent to your tenants or other parties.

We may suspend or terminate your access if you violate these terms, if your use creates legal or security risk for us or other users, or if we are required to by law. Where it is reasonable, we will tell you why and give you a chance to download your documents.

Sections of these terms that by their nature should continue after termination, including those on your content, disclaimers, limitation of liability, indemnification and governing law, continue to apply.

We may update these terms from time to time. When we do, we will post the new version on this page and update the effective date above. For material changes, we will notify you by email or in the app before the changes take effect. If you keep using the service after the changes take effect, you accept the updated terms. If you do not agree, stop using the service and close your account.

Questions about these terms can be sent to help@make.lease.

Mailing address for legal notices: Nori Software LLC, doing business as MakeLease, 971 US HIGHWAY 202N #6629, BRANCHBURG NJ 08876